Complete solution for the everyday hotel business: The all-in-one Hotel Operations Platform by Hotelcore

Note: Gastfreund is also known internationally under the Hotelcore brand.

Since the launch of Hotelboard 2022, Hotelcore has combined guest services, team communication and task management in a single system, making it unique on the market. The hotel operations platform integrates perfectly with the existing products for digital guest services. These include the Digital Guest Directory, the own Hotel App, the Hotel Newspaper and the Info Channel for hotel TVs (in cooperation with Swisscom). Whether as individual modules or in the system: the complete solution supports hosts in various areas and ensures more efficiency in everyday hotel business.

The Hotelboard: New hotel software for team communication and task management

The Hotelboard is a communication centre, digital to-do list and noticeboard at the same time: as a hotel operations platform, it connects the different departments with each other, enables transparent communication with guests and team members and supports hotel teams in completing all daily tasks – all without paperwork, complicated workarounds and unnecessary overtime.

All employees can access the platform at any time using their smartphone or tablet - either via an app or on the web. Thanks to e-mail notifications, a search feature and intelligent filters, they can keep track of everything at all times, even when the to-do list seems to be never-ending during the high season. At the same time, the Hotelboard creates a central knowledge database for internal know-how, such as manuals, responsibilities and processes. This secures existing knowledge in the long term and facilitates the induction of new team members.

The advantages of the Hotelboard: Collaboration, productivity and reduced workload:

• Higher productivity and faster completion of to-dos
• Efficient resource planning thanks to easy task distribution
• Better guest satisfaction with quick handling of requests and enquiries
• Fewer misunderstandings in communication thanks to automatic translation
• More teamwork and better communication within the team
• Reduced workload due to optimised processes and automatisms for recurring tasks
• Fewer sources of error and higher work quality; paperless work
• DSGVO compliance and maximum security thanks to SSL encryption

The top duo for the daily hotel business: Digital Guest Directory and Hotelboard

In combination with the Digital Guest Directory by Hotelcore, the Hotelboard also optimises guest service: clearly sorted by topic, all chats, sent forms and requests from guests come together there. The employees coordinate the handling of the requests and send a personal answer via the Hotelboard directly to the guests' smartphones. This ensures satisfied guests and reduces the team's workload.

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