Product Igeho 2023

Like ChatGPT, but specifically for hotels – next generation chatbots

DialogShift takes chatbots to a new level by integrating generative AI. The new bots are not only faster to set up, but also enable smoother conversations, increasing guest satisfaction.

How it works

DialogShift develops chatbots specifically for the hospitality industry that are based on Artificial Intelligence and can answer guest questions automatically. Now the company has released a new generation of chatbots based on the latest state-of-the-art technology: on Generative Artificial Intelligence – the AI that underlies tools like ChatGPT. So, like ChatGPT, but specifically for hotels. 

The specially developed prompt design and the combination of different language models (Large-Language Models, LLMs for short), including GPT-4, ensure optimal interaction and conversion during guest communication. The chatbot reliably answers hotel-specific questions, but is also capable of providing information on topics beyond that, such as the hotel's surroundings or activities. “With a special AI design and a combination of different language models and vector spaces, we can get the most out of Generative AI and ensure that the chatbot answers reliably,” assures Stefan Heuser, CTO of DialogShift.

The chatbot can respond to complex questions and the individual needs of guests, and remembers what has been written. It composes the answers itself. It has specific hotel information and more or less the knowledge of the Internet. Information about the hotel can be stored with a few clicks and import of data from external sources (e.g., website). The maintenance of the hotel information represents less effort due to the bots' independent learning and automatic updates of knowledge. The chatbot can be used directly on the hotel's website, social media channels and messaging apps (including WhatsApp) and covers the entire guest journey – from Google search to check out.

All advantages at a glance:

  • No need to formulate prefabricated answers by the hotel.
  • The chatbot can also understand complex requests that contain more than one question, for example. Spelling errors or incomplete sentences are also understood by the chatbot.
  • The conversation with the bot becomes more efficient. There is no need to pre-formulate answer blocks, so the chatbot's answers contain only the exact information that the guest actually asked for.
  • The already high automation rate of over 90% of DialogShift chatbots is made even higher by AI. Founder and CEO Olga Heuser estimates the future automation rate to be close to 100%.
  • Based on AI, the chatbot is able to generate the most relevant quick response buttons based on conversation history. Quick response buttons help guide the dialogue and suggest the next relevant questions or, for example, a booking to the guest.
  • The conversation with the chatbot is amazingly fluid and natural.


Sounds good?

Get your hotel on board. Chatbots not only significantly reduce the burden on the hotel team when it comes to guest communication, but also increase the direct booking rate and guest satisfaction through better accessibility and quick answers to questions. Did you know that about 70% of questions on a website are booking related?

In this demo video, you can see how the chatbot works.